Frequently Asked Questions

How do I know if Deseo considers my hair “fine to normal” or “long to thick” for pricing purposes?

Normal length = armpit length or above.
Long = Armpit length to middle back (if past mid back, call the salon for pricing information)

Hair thickness is measured by the diameter of your ponytail. If the result is greater than or equal to two inches, Deseo considers this thick hair. In other words, if you barely get your hand around your ponytail you have thick hair!

What is the best way to communicate my styling and color preferences?

Photos are an excellent way to show your stylist exactly what you have in mind. You will be given options and home care recommendations to keep the salon look going and to make styling easier for you. We LOVE it when you bring your Pinterest photos.

What is your cancellation policy?

Providing outstanding service is the core of our business. Because salon services are reserved especially for you, we ask that you notify us 24 hours in advance to change or cancel appointments without penalty. Without 24-hour notice, we will charge a fee of 100% of the price of the cancelled service, and 100% of the service in the event of a “no-show.” We thank you in advance for your cooperation and understanding. For more information, see our policy page.

Do you perform maintenance on or install hair extensions that were not purchased at Deseo?

No, we do not. We can only guarantee the highest quality outcome with hair extensions if they are purchased from Deseo.

Are consultations free?

Yes, consultations are free. However, to respect the salon and the stylists time, cancellations & changes with less than 24 hours notice and no-shows will be charged a $25.00 service fee.

Are deposits refundable?

No, deposits for services ARE NOT refundable even if you cancel an appointment with more than 24 hours notice. We take deposits to hold long duration appointments such as those for hair extensions and color corrections. This is due to the dramatic impact losing a long duration appointment has on a stylists schedule. If you cancel an appointment with less than 24 hours notice, the deposit plus the balance due for the full price of the service will be charged.

What if I contract or have a Covid exposure or symptoms?

We ask that you NOT come into the salon if you had an exposure, have symptoms, or are Covid positive. If you notify us less than 24 hours prior to your appointment, you will only be allowed to reschedule but not cancel your appointment by putting a 100% non-refundable deposit down on the rescheduled appointment. If you chose to cancel, we will charge the card on file for the entire appointment amount. For more information, see our policy page.

Do you accommodate late arrivals?

We pride ourselves on providing service to all our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running more than 15 minutes late, you will be billed for the entire service, and you will be asked to reschedule.

Do you allow children in the salon?

Children are welcome as long as they are scheduled for services. If not, we ask that you respect the other guests’ peace and quiet by leaving your children at home. This also allows you time for yourself to enjoy your services.

How does the tipping process work? What is normal?

Our prices do not include gratuities for stylists. Tipping is optional, but if the service meets or exceeds your expectations it is appreciated. The industry standard is 15 – 25% of your total service fee.

What is your return policy?

All product and hair extension sales are final. We do not issue refunds. Sorry no exceptions.

What if I am not 100% happy with my hair and service?

We want all our clients to leave our salon feeling and looking their absolute best! If you are not happy with your service, we ask that you contact us within one week of your service. We will be happy to make any reasonable adjustments as needed.